We know, its very confusing! You are solely responsible for any such fees as well. Failure to produce either may result in the provider refusing to honour the reservation. Transport and accommodation providers have differing cancellation policies and rules. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Please understand that travel service providers may not be able to accommodate every request. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. At the time, most countries haven't announced a vaccination requirement. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. Amendment and cancellation policies differ per hotel. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. It is your responsibility to ensure you have the proper visas/documents. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Please understand we are working as hard as we can to help everyone. Were all working overtime to try and help as much as we can. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. For all online air bookings, full payment is required at the time of purchase. You should also confirm departure times for each onward flight. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Student hotels & hostels The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. Please confirm which airline your credit is with by visiting My Wallet. Maybe. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Many airlines are offering to waive change fees for flights booked in the next few . Some countries have reopened borders to international travelers, with guidelines or restrictions. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Final payment is due 60 days prior to the tour start date. Please see the chart below to see if your flight is eligible for these rewards. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. Reviews. Dollars? This table is for informational purposes only. The lead-named traveller must provide written notification. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. If your ticket was totally unused, itll be for the full amount of the original ticket. To find the change rules for your flight ticket, look under the My Trips section of your account. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. Most Popular. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Enjoy the discount! Refund Policy. The credit will be for the remaining amount of your ticket. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. You also can't split it between multiple flights. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. 198 User Reviews. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Specified hotels may offer student discounts. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. If you would like us to petition to the airline for a special request, we will advocate on your behalf. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. All prices are subject to availability and can be withdrawn or varied without notice. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Basic Economy . Change rules and fees can vary tremendously. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Refund Policy. Most airline tickets do allow changes for a fee, plus any difference in fare. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Also, current discount deals are available at the link. Become a FREE member to access our exclusive student travel discounts. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. Masks are now mandatory in airports, train stations and other ports of travel. Without this, you can be denied boarding. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. I have questions about baggage. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Please check your airline's policy to see if you might be eligible for a refund. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. you may have booked a United ticket that was operated by a partner airline). AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. Heres some answers to the top questions we are getting and information to help us help you faster. You must not make any booking unless you understand and agree with these Booking Conditions. To find the change rules for your flight ticket, look under the My Trips section of your account. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. On the ticket, they have a link to go to the website of the airline. A flight disappearing from your account typically means that the airline has cancelled it. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns.
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