If you're not using your own device, read our help on private browsing before you sign in. As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. 0345 454 1111 - if you're calling from any other phone. on I work during the week, so don't get a chance to call at any other time. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Unfortunately he phone lines and other contact methods are extremely busy at present.. New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. Fastest way to talk to a real Virgin Media rep. 09:05. on It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? im told to log a complaint online- which you cant do as my account is no longer active! Click Mark as Helpful Answer or use Kudos to say thanks, on From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. Public Sector Queries. I now can't sign up for an online account as a I don't have the account number or area code and I need to contact . We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. on To find out more about the Community check out our Getting Started guide. 13:32. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. Blueyonder.co.uk supports IMAP / SMTP. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. When this happens you need to know how to raise the issue, and what the best methods of contact Virgin Media can offer specifically for this. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. You may have read posts here showing that the email address continues beyond 90 days but you should not . 56 minutes ago. A Virgin mobile account alone is not sufficient. 10-09-2022 {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
License: Creative Commons<\/a> License: Creative Commons<\/a> License: Creative Commons<\/a> License: Creative Commons<\/a> License: Creative Commons<\/a> License: Creative Commons<\/a> License: Creative Commons<\/a> License: Creative Commons<\/a> License: Creative Commons<\/a> License: Creative Commons<\/a> License: Creative Commons<\/a> License: Creative Commons<\/a>
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a4\/Contact-Virgin-Media-Step-2.jpg\/v4-460px-Contact-Virgin-Media-Step-2.jpg","bigUrl":"\/images\/thumb\/a\/a4\/Contact-Virgin-Media-Step-2.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b7\/Contact-Virgin-Media-Step-3.jpg\/v4-460px-Contact-Virgin-Media-Step-3.jpg","bigUrl":"\/images\/thumb\/b\/b7\/Contact-Virgin-Media-Step-3.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/1b\/Contact-Virgin-Media-Step-4.jpg\/v4-460px-Contact-Virgin-Media-Step-4.jpg","bigUrl":"\/images\/thumb\/1\/1b\/Contact-Virgin-Media-Step-4.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c0\/Contact-Virgin-Media-Step-5.jpg\/v4-460px-Contact-Virgin-Media-Step-5.jpg","bigUrl":"\/images\/thumb\/c\/c0\/Contact-Virgin-Media-Step-5.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/0f\/Contact-Virgin-Media-Step-6.jpg\/v4-460px-Contact-Virgin-Media-Step-6.jpg","bigUrl":"\/images\/thumb\/0\/0f\/Contact-Virgin-Media-Step-6.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e8\/Contact-Virgin-Media-Step-7.jpg\/v4-460px-Contact-Virgin-Media-Step-7.jpg","bigUrl":"\/images\/thumb\/e\/e8\/Contact-Virgin-Media-Step-7.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, Communicating Through the Virgin Media Community Forums, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c0\/Contact-Virgin-Media-Step-8.jpg\/v4-460px-Contact-Virgin-Media-Step-8.jpg","bigUrl":"\/images\/thumb\/c\/c0\/Contact-Virgin-Media-Step-8.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/52\/Contact-Virgin-Media-Step-9.jpg\/v4-460px-Contact-Virgin-Media-Step-9.jpg","bigUrl":"\/images\/thumb\/5\/52\/Contact-Virgin-Media-Step-9.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/fd\/Contact-Virgin-Media-Step-10.jpg\/v4-460px-Contact-Virgin-Media-Step-10.jpg","bigUrl":"\/images\/thumb\/f\/fd\/Contact-Virgin-Media-Step-10.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/40\/Contact-Virgin-Media-Step-11.jpg\/v4-460px-Contact-Virgin-Media-Step-11.jpg","bigUrl":"\/images\/thumb\/4\/40\/Contact-Virgin-Media-Step-11.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-11.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b2\/Contact-Virgin-Media-Step-12.jpg\/v4-460px-Contact-Virgin-Media-Step-12.jpg","bigUrl":"\/images\/thumb\/b\/b2\/Contact-Virgin-Media-Step-12.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-12.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b4\/Contact-Virgin-Media-Step-13.jpg\/v4-460px-Contact-Virgin-Media-Step-13.jpg","bigUrl":"\/images\/thumb\/b\/b4\/Contact-Virgin-Media-Step-13.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-13.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"